Shipping & Delivery

Shipping Policy and Information

www.heerfashion.com is committed to deliver your order accurately in good condition and always on time.

We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekend or on public holidays. We deliver to all the locations across the world.

Shipping Restriction

Any items notified by delivery company to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

Important Information

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

When do we Deliver

All orders are shipped by delivery company between 9am – 6pm, Monday to Saturday. It takes maximum of 5-7 days for national shipping and 10-15 days for International shipping.

Shipping in India

Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use FedEx, Delhivery, Ecom express, Shadowfax, Xpressbees, Bluedart, Smartr, Ekart services to deliver in India.

International Shipping

www.heerfashion.com delivers globally and assures that the best possible courier agencies is used to deliver your product. Free International shipping for order above $25.

Insurance

www.heerfashion.com insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by www.heerfashion.com and transfer of responsibility in the same way.

Taxes and Duties

For Indian Customers, GST will be charged as specified. For international customers we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. Company is not responsible for any Custom duties. The information about customs if applied will be informed to customer via email/phone.

Return/Exchange

• 7 days Return/Exchange available only in case of received damaged, defective or wrong product. Please mail us on support@heerfashion.com for wrong or damage condition only within 7 days of product delivery.

• In case of return we will provide 100% refund.(REFUND WILL BE PROVIDE IN BANK ACCOUNT ONLY)

• In prepaid parcel, if customer did not accept the parcel shipping charge ₹100 per Item will be deducted and remaining amount will be refund in original payment method.

Note: Don't accept the packaging if it is tampered/damaged/torn/pressed/disturbed, if you accept the packaging in tampered/damaged/torn/pressed/disturbed condition Heer Fashion will not be able to refund you.

Note: If you received total different item in package, contact us within 8 hours of delivery.

Note: Shipping charge will be deducted from refund amount if your return the Exchanged product.

Note: Pick-up service is not available from our side, You have to self return product to our address.Refund will be initiated after we receive product at our warehouse.

Return Address: Shop No - 1 to 5, Purshottam villa, Near Swaminarayan Gurukul, Ramkatha Road, Surat - 395004, Gujarat, India

How to return/Exchange?

• You have to raise return/exchange request by sending us email at support@heerfashion.com within 7 days
• Email must contain OrderID, Return/Exchange Reason, Recieved Product photos
• Further Refund or Exchange process will be proceed after product reach to our wearhouse

Note: Pick-up service is not available from our side, You have to self return product to our address.

Note: Please do not accept if packet is in damage condition. Also don't forget to take unpacking video before open.

Unboxing Video Guidelines

Unboxing video is compulsory when you purchase from our website and without it, we will not entertain any queries regarding this. When you are purchasing something, you are not only interacting with us but with a third-party courier service also which has their own set of guidelines and process for any issues. So, no any request will be accept without proper unboxing video as per our guidelines.

Guidelines:

Reference unboxing video :
Unboxing video

Reference Before recieving video :
Before receive video

• -Put the camera on a stable place in a well-lit place so everything is clear.
• -Show the shipping label on the camera, which is present on the package. Shipping label contains the tracking number, your address and product details. It is important to show the shipping label clearly so it can be proven that the shipment you are unboxing is the correct shipment.
• -Show all sides of the package to show that the package has not been opened before and you are opening it for the first time.
• -Once the shipment is opened, please make sure that the product delivered is correct and not damaged.
• -In case everything is ok, and product is correct & in perfect condition, you are good to go.
• -All the steps above should be recorded without any cuts, and everything should be in frame all the times, do not take the product or shipment out of frame for even a slight moment.

Below are the Return/Exchange condition for User out side India

• -You have to raise return/exchange request by sending us email at support@heerfashion.com within 7 days
• -Email must contain OrderID, Return/Exchange Reason, Recieved Product photos
• -Further Refund or Exchange process will be proceed after product reach to our wearhouse