Shipping Policy and Information
www.heerfashion.com is committed to deliver your order accurately in good condition and always on time.
We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekend or on public holidays. We deliver to all the locations across the world. All International Shipping will cost minimum Rs. 1000 for the first product, after which Rs. 400 is added per product.
Any items notified by delivery company to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.
When do we Deliver
All domestic orders are shipped by delivery company between 9am – 6pm, Monday to Saturday. It takes maximum of 7 days for national shipping.
Shipping in India
Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use FedEx services to deliver in India.
www.heerfashion.com delivers globally and assures that the best possible courier agencies is used to deliver your product. International Shipping cost minimum Rs. 1000 for the first product, after which Rs. 400 is added per product.
www.heerfashion.com insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by www.heerfashion.com and transfer of responsibility in the same way.
Taxes and Duties
For Indian Customers, GST will be charged as specified. For international customers we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. Company is not responsible for any Custom duties. The information about customs if applied will be informed to customer via email/phone.
Refund and Cancellation
We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price is considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
Do not like the product / Product not as per the picture shown:
Stitching Facilities for International Customers:
Beads and Sequences coming off: