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FAQ

  • Q- Is cash on delivery available?
    Yes, cash on delivery available in India.
  • Q- What is return/exchange policy?
    We offers a very flexible Return & Exchange policy.If you are not satisfied with the order, you can easily return/exchange the product using our website.However, there are few basic rules to eligible:
    • 1) Product has to be original & unused state
    • 2) Request has to be raised within 7 days of delivery
  • Q- How can i return or exchange the product?
    • -Login to Heer Fashion website
    • -Go to My Orders
    • -Select Product which you want to Return/Exchange
    • -Click Return/Exchange button
    • -Submit Product Photos and Bank detail for Refund

    Below are the Return/Exchange condition for User out side India

    • -You have to raise return/exchange request by sending us email at support@heerfashion.com within 7 days
    • -Email must contain OrderID, Return/Exchange Reason, Recieved Product photos
    • -You have to send back the product to our wearhouse by your courier responsiblity
    • -Further Refund or Exchange process will be proceed after product reach to our wearhouse
  • Q- Can I cancel the order?
    It is very simple to Cancel the order, just goto My orders and select the product which you want to Cancel, clik on Cancel order button.
  • Q- Can I change the shipping address of my order?
    If product is not already shipped, yes you can change the shipping address. In that case you have to fill contact form with orderId.
  • Q- How do I know the current status of my order?
    We will send you sms/email notification about Order status and you can also check order status in our website just click on My orders link, you can track your shipment as well.
  • Q- How I know that I have made the order on your website?
    • 1) You will get sms about order confirmation
    • 2) You will get email about order confirmation
    • 3) If you didn't get above notification, you can check My orders page, if any orders showing there it means your order confirmed
  • Q- How long will it take for my order to reach me?
    5-7 business days for order from India, 10-15 business days for order out side India.
  • Q- What are your shipping charges?
    Free shipping all over the India. Free shipping for order above $25 out side India
  • Q- How is the item delivered?
    All the items are delivered through our logistics partner EKART, DELHIVERY, FedEx,ECOMEXPRESS,INDIA POST
  • Q- Where are you located at?
    Surat,Gujarat-India.
  • Q- Will i know when my products is being shipped out?
    Yes, you will be notified by sms/email, you will tracking info as well.