• Q- Is cash on delivery available?
    Yes, cash on delivery available in India.
  • Q- What is return/exchange policy?
    7 days Return/Exchange available only in case of received damaged, defective or wrong product. Please mail us on support@heerfashion.com for wrong or damage condition only within 7 days of product delivery.
    • 1) Product has to be original & unused state
    • 2) Request has to be raised within 7 days of delivery
    • 3) In case of return we will provide 100% refund.(REFUND WILL BE PROVIDE IN BANK ACCOUNT ONLY)
  • Q- How can i return or exchange the product?

    Below are the Return/Exchange condition for User out side India

    • -You have to raise return/exchange request by sending us email at support@heerfashion.com within 7 days
    • -Email must contain OrderID, Return/Exchange Reason, Recieved Product photos
    • -Further Refund or Exchange process will be proceed after product reach to our wearhouse
  • Q- Can I cancel the order?
    It is very simple to Cancel the order, just goto My orders and select the product which you want to Cancel, clik on Cancel order button.
  • Q- Can I change the shipping address of my order?
    If product is not already shipped, yes you can change the shipping address. In that case you have to fill contact form with orderId.
  • Q- How do I know the current status of my order?
    We will send you sms/email notification about Order status and you can also check order status in our website just click on My orders link, you can track your shipment as well.
  • Q- How I know that I have made the order on your website?
    • 1) You will get sms about order confirmation
    • 2) You will get email about order confirmation
    • 3) If you didn't get above notification, you can check My orders page, if any orders showing there it means your order confirmed
  • Q- How long will it take for my order to reach me?
    5-7 business days for order from India, 10-15 business days for order out side India.
  • Q- What are your shipping charges?
    Free shipping all over the India. Free shipping for order above $25 out side India
  • Q- How is the item delivered?
    All the items are delivered through our logistics partner EKART, DELHIVERY, FedEx,ECOMEXPRESS,INDIA POST
  • Q- Where are you located at?
  • Q- Will i know when my products is being shipped out?
    Yes, you will be notified by sms/email, you will tracking info as well.