Heer Fashion, Surat, Gujarat, India Email: firstname.lastname@example.org
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Q- In how many days can I return the product? What are the conditions?
A- We have a 7 day free return/exchange policy from the date of delivery.
For that you can submit return/exchange request by login Heer fashion account or you can inform us at email@example.com with #order number.
You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can easily submit return/exchange request by login to Heer Fashion account or mail us at firstname.lastname@example.org with order number and our returns team will help you with the procedure to get the items back to us. It takes 5-7 business days to complete the process.
Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable
Q- Can I get cash refund for my order ?
A- Yes, you can have 100%(deducting ₹125 of shipping charge) refund if any issue with product or you don’t like.
Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes, you can cancel order any time. For that login with Heer fashion account and submit order cancel request or mail us at email@example.com with order number.
Q- Is there return policy in International shipments?
A- We are based in Surat and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be beared by the company.
Q- Do you provide warranty/guarantee for merchandise?
A- All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will exchange. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.